Conditions d’utilisation

As of 11 February 2026

General Terms and Conditions

1. Scope of application
2. Contracting parties, conclusion of contract, correction options
3. Contract language, storage of contract text
4. Delivery conditions
5. Payment
6. Right of withdrawal
7. Retention of title
8. Transport damage
9. Warranty and guarantees
10. Liability
11. Code of conduct
12. Dispute resolution
13. Final provisions

1. Scope

The following terms and conditions apply to all orders placed via our online shop by consumers and entrepreneurs.

The following applies to Germany: According to § 13 BGB (German Civil Code), consumers are any natural persons who enter into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

The following applies to Austria: In the following terms and conditions, ‘consumer’ refers to the ‘consumer’ within the meaning of the Consumer Protection Act (KSchG).

The following applies to Switzerland: In the following terms and conditions, ‘consumer’ refers to the ‘consumer’ under Swiss law.

An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they shall only become part of the contract if we have expressly agreed to them.

2. Contractual partners, conclusion of contract, correction options

The purchase contract is concluded with Emmi Ultrasonic GmbH.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in your shopping basket without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. The contract is concluded when you accept the offer for the products contained in the shopping basket by clicking on the order button. Immediately after submitting your order, you will receive another confirmation by e-mail.

3. Contract language, contract text storage

The language(s) available for the conclusion of the contract: German, English, French, Spanish, Italian.

We will store the contract text and send you the order details and our General Terms and Conditions in text form. You can view the contract text in our customer login area.

4. Delivery conditions
4.1 Delivery area

We deliver within Germany, Austria and Switzerland. We do not deliver to: Bulgaria, Croatia, Cyprus, Romania, Slovakia, Slovenia, Estonia, Latvia, Lithuania.

4.2 Delivery options

We ship the products to the delivery address specified during the ordering process.

We only deliver by post. Unfortunately, it is not possible to collect the goods yourself.

5. Payment
5.1 Prices

The prices stated at the time of ordering apply. These are total prices and include statutory value added tax.

5.2 Payment methods

The following payment methods are generally available in our shop.

Prepayment
If you select the prepayment method, we will send you our bank details in a separate email and deliver the goods after receipt of payment.

Credit card
You enter your credit card details during the ordering process. Your card will be charged immediately after placing the order.

PayPal
In cooperation with the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (‘PayPal’), we offer you the following payment options as PayPal services. Unless otherwise specified below, payment via PayPal does not require registration with PayPal. Further information is available for each payment option and during the ordering process.

PayPal, PayPal Express
To pay the invoice amount via the PayPal payment option, you must be registered with PayPal, authenticate yourself with your access data and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after placing the order.

PayPal may offer registered PayPal customers selected according to its own criteria additional payment options in their customer account. However, we have no influence on the offering of these options; additional individually offered payment options affect your legal relationship with PayPal. Further information on this can be found in your PayPal account.

Credit card via PayPal
Your card will be charged by PayPal after the goods have been dispatched.

Direct debit via PayPal
Payment by direct debit via PayPal requires an address and credit check and is made directly to PayPal. By confirming the payment instruction, you issue PayPal with a direct debit mandate. PayPal will inform you of the date on which your account will be debited (known as prenotification). The account will be debited before the goods are dispatched.

Purchase on account via PayPal
Purchase on account via PayPal requires an address and credit check and is made directly to PayPal.

Purchase on account via PayPal and Ratepay
Purchase on account via PayPal requires an address and credit check and is made directly to Ratepay GmbH, Franklinstraße 28-29, 10587 Berlin (‘Ratepay’).

6. Right of withdrawal

Consumers are entitled to the statutory right of withdrawal as described in the withdrawal policy. Entrepreneurs are not granted a voluntary right of withdrawal.

7. Retention of title

The product remains our property until full payment has been received.

For customers based in Switzerland, we are entitled to make a corresponding entry in the retention of title register.

The following also applies to entrepreneurs: We retain ownership of the product until all claims arising from an ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business; you assign to us in advance all claims arising from this resale – irrespective of any combination or mixing of the goods subject to retention of title with a new item – in the amount of the invoice amount, and we accept this assignment. You remain authorised to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations. At your request, we will release the securities to which we are entitled to the extent that the realisable value of the securities exceeds the value of the outstanding claims by more than 10%.

8. Transport damage

The following applies to consumers: If goods are delivered with obvious transport damage, please report such defects to the delivery agent as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, you help us to assert our own claims against the carrier or transport insurance company.

The following applies to businesses: The risk of accidental loss and accidental deterioration is transferred to you as soon as we have delivered the goods to the forwarding agent, the carrier or any other person or institution designated to carry out the shipment.

9. Warranty and guarantees
9.1 Liability for defects

The following applies to consumers based in Germany and Austria:
The statutory liability for defects applies.

The following applies to consumers based in Switzerland:
They should check the condition of the goods received as soon as practicable in the normal course of business and, if defects are found for which the seller is liable, notify the seller immediately. If the consumer fails to do so, the purchased item shall be deemed to have been approved, unless the defects were not apparent during the customary inspection. If such defects become apparent later, they must be reported immediately after discovery, otherwise the item shall also be deemed to have been approved with regard to these defects.
Notwithstanding the above, the following applies: If defects in an item that has been integrated into an immovable structure in accordance with its intended use have caused the structure to be defective, these defects must be reported within 60 days. Defects that were not apparent during the customary inspection must be reported within 60 days of their discovery.

Please return the defective product to us with a description of the defect. You shall bear the transport costs incurred. We provide warranty by remedying defects. This shall be done at our discretion either by remedying the defect (repair) or by delivering a defect-free item (replacement delivery). If the subsequent performance fails, you are entitled to withdraw from the contract. This does not apply in the case of minor defects. A right to a price reduction is excluded.

The following applies to entrepreneurs and merchants:
Unless expressly agreed otherwise below, the statutory liability for defects shall apply.
The following restrictions and shortened deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents

• in the event of injury to life, limb or health
• in the event of intentional or grossly negligent breach of duty and malice
• in the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)
• within the scope of a guarantee promise, if agreed, or
• insofar as the scope of application of the Product Liability Act is opened up.

Restrictions vis-à-vis entrepreneurs

Vis-à-vis entrepreneurs, only our own information and the manufacturer's product descriptions included in the contract shall be deemed to be an agreement on the quality of the goods; we accept no liability for public statements made by the manufacturer or other advertising statements. For entrepreneurs, the limitation period for claims for defects in newly manufactured goods is one year from the transfer of risk. The previous sentence does not apply to goods that have been used for a building in accordance with their normal use and have caused its defectiveness. The sale of used goods is carried out to the exclusion of any warranty. The statutory limitation periods for recourse claims under Section 445a of the German Civil Code (BGB) remain unaffected.

Note for merchants

The obligation to inspect and give notice of defects regulated in Section 377 of the German Commercial Code (HGB) applies between merchants. If you fail to give notice as regulated therein, the goods shall be deemed to have been approved, unless the defect was not apparent during the inspection. This shall not apply if we have fraudulently concealed a defect.

9.2 Guarantees and customer service

Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

Customer service: You can contact our customer service team with any questions, complaints or objections Monday to Friday from 8:30 a.m. to 5:00 p.m. on +49(0) 6105-406794 or by email at info@emmi-ultrasonic.de, info@emmi-dent.de, info@emmi-pet.de.

10. Liability

We are always liable without limitation for claims based on damage caused by us, our legal representatives or vicarious agents

in the event of injury to life, limb or health,
in the event of intentional or grossly negligent breach of duty,
in the event of warranty promises, if agreed, or
insofar as the scope of application of the Product Liability Act applies.

In the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely, (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, liability shall be limited to the amount of damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.
Otherwise, claims for damages are excluded.

11. Code of conduct

We have submitted to the following codes of conduct:

Trusted Shops (https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf)
12. Dispute resolution

To resolve disputes arising from a contractual relationship with a consumer or regarding whether such a contractual relationship exists at all, we are obliged to participate in dispute resolution proceedings before a consumer arbitration board. The competent body is the Universal Arbitration Board of the Federal Government at the Centre for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, Germany, https://www.universalschlichtungsstelle.de/. We will participate in dispute resolution proceedings before this body.

13. Final provisions

If you are an entrepreneur, German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our registered office.

Should individual clauses of these General Terms and Conditions be wholly or partially invalid, the remainder of the contract shall remain valid. Insofar as individual clauses are invalid, the content of the contract shall be governed by the statutory provisions.